Job postings

Title:  Intensive Case Counsellor
Reporting To:  Director of Programs
Hourly Salary: $24 - $26
Hours of Work:  30 hours – 4 days between Monday to Friday – Flexible Schedule

Position Summary

The Intensive Case Counsellor responds to the most complex situations involving persons with dementia who have been referred to the society.  This typically includes people who are at moderate risk of harm or adverse outcome if intensive support is not provided to avert crises.  These individuals often present with few or no supports, and may also have psychiatric or mental health issues that impact upon their functioning and safety within the community.

Duties and Responsibilities

  1. Administer individual assessments utilizing standardized assessment tools (e.g. InterRAI CHA common assessment tool; MoCHA) as appropriate
  2. Administer individual assessments based on PIECES Model to create care plans
  3. Provide in-home client-centred support and education to persons living with dementia and care-partners/caregivers as informed by best practice, relevant legislation, and professional ethics and standards
  4. Provide independent case management
  5. Initiate and participate in case consultations and conferences as needed.
  6. Collaborate with other health- care providers within the community support sector; make appropriate referrals
  7. Act as the Integrated Community Lead (ICL) for client in coordinating other services and community supports
  8. Advocate for client’s quality of life and minimize risk while promoting their well- being
  9. Complete documentation as required; Collect statistics pertinent to duties and responsibilities
  10. Complete required data entry in CIMS Database.
  11. Participate in professional development opportunities, case studies and team meetings
  12. Participate in internal /external committees as required
  13. Facilitate linkages/access to primary care for clients as required.
  14. Mitigate risks to clients regarding finances via referral to OPGT and financial resources as required
  15. Provide support for special assignments and other duties as assigned


  1. Degree/diploma in Health/Social Sciences/Services, counseling or psychotherapy
  2. Member of good standing with an appropriate college/regulatory body or association is preferred
  3. Experience working with highly vulnerable individuals with concurrent and complex issues in a community setting.
  4. Police Vulnerable Sector Check
  5. Must have a valid driver’s license and access to a vehicle

Skills and Knowledge

  1. Experience in community-based health contexts preferably working with a geriatric population
  2. Knowledge of dementia, mental health and elder abuse issues
  3. Excellent working knowledge of community supports within the Niagara Region
  4. Excellent interpersonal and communication skills with a demonstrated ability to work independently and as a member of a team
  5. Ability to use discretion, judgment and tact in handling sensitive or confidential information or situations
  6. Demonstrated ability to build rapport with clients, caregivers, and health providers.
  7. Strong crisis management skills (GPA)
  8. Excellent time management skills; able to prioritize effectively
  9. Strong written and oral communication skills
  10. Ability to work in a multi-disciplinary team and independently in the community.
  11. Knowledge of legislation related to health consent, capacity, mental health and PGT

Qualified candidates should forward a resume and cover letter by noon on Monday, April 30, 2018 to:

Mary Clark, Director of Programs
403 Ontario Street, Unit 1

St. Catharines, Ontario L2N 1L5

Fax: 905-687-9952


We thank to all who apply, but only those selected for an interview will be contacted.  

The Alzheimer Society welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Last Updated: 04/17/2018