The External Complaints Policy applies to complaints received by the Alzheimer Society of B.C. about our activities, programs, services, staff or volunteers.
Complaints may be made verbally (by phone or in person) or in writing (by mail, fax or email).
By phone: Please call our Provincial Office at 604-681-6530 or our toll-free number at 1-800-667-3742
By mail or in person:
300 - 828 West 8th Avenue
Vancouver, B.C. V5Z 1E2
By fax: 604-669-6907
Every effort will be made to acknowledge and respond to complaints in a timely manner.
The Alzheimer Society of B.C. views all concerns as an opportunity to consider the organization’s practices and to improve our operations. The policy, along with companion procedures, is supported by the Imagine Canada Standards program. These documents outline the requirements for management of complaints and to ensure a consistent and constructive approach to managing feedback.