First Link® Dementia Helpline Volunteer
“Everyone says home is best, but there is not support out there for families like ours except First Link®. When we call you you call us back, when we have questions you offer sound feedback. I don’t know what I would do without the First Link® calls. They really help me.”
The First Link® Dementia Helpline is run by a dedicated team of volunteers offering information and support on Alzheimer’s disease and other dementias to individuals, families, friends, caregivers and health professionals. First Link® Dementia Helpline volunteers answer callers' concerns and connects them to appropriate Alzheimer Society programs and resources in their community.
- Provide information and empathetic support to the general public on Alzheimer’s disease and other dementias
- Provide information on programs and services offered by the Alzheimer Society of B.C.
- Provide referrals to other services and agencies in the community
- Stay up-to-date and informed about the disease, caregiving issues and current research
- Good verbal communication skills, empathic listening skills
- A desire to learn more about dementia, and the resources and supports available to individuals with dementia and their families and caregivers
- Basic computer and phone skills
- Knowledge of Alzheimer’s disease and other dementias an asset
- Formal or informal caregiving experience is an asset
- One-year commitment or 150 phone hours
- Full attendance at extensive training program
- Shift Options: Monday to Friday; 9:00 a.m. – 12:30 p.m. or 12:30 p.m. – 4:00 p.m.
Orientation/training & support provided:
- An orientation to the Alzheimer Society of B.C.
- First Link® Dementia Helpline support training Levels 1, 2 and 3
- Basic one-to-one support training
- In-depth information on dementia-related community resources
- Ongoing supervision
- Access to Society dementia education programs
- Regular volunteer in-service events
- Gain skills in effective communication and support strategies
- Be a member of a small, dedicated team providing high quality service
- Be a first contact for people throughout British Columbia for support and information on Alzheimer’s disease and other dementias
- Learn about dementias and how to support those who have received a diagnosis
- Engage in opportunities for leadership, community service and personal/professional development
- Be included in our volunteer recognition program
- Meet new people and have fun!
- References/reference letters may be provided to volunteers who have successfully completed 6 or more months in their position
Victoria Resource Centre
#202 - 306 Burnside Road West