First Link® Dementia Helpline Volunteer

“Everyone says home is best, but there is not support out there for families like ours except First Link®. When we call you you call us back, when we have questions you offer sound feedback. I don’t know what I would do without the First Link® calls. They really help me.”

- First Link® client

First Link® Dementia Helpline Volunteer (Evening)

There are approximately 70,000 British Columbians living with dementia and this number is growing. For every person living with dementia, there are many more who are affected: family, friends, co-workers and more. Your work will help us connect with more British Columbians to provide the education and support they need when they are on the dementia journey and reassure them that they are not alone.

The First Link® Dementia Helpline is run by a dedicated team of volunteers and staff, offering information and support on Alzheimer’s disease and other dementias to individuals, families, friends, caregivers and health professionals. The First Link Dementia Helpline volunteer answers a caller’s concerns and connects them to appropriate Alzheimer Society programs and resources in their community. 


  • Provide information and empathetic support to the public on Alzheimer’s disease and other dementias.
  • Provide information on programs and services offered by the Alzheimer Society of B.C.
  • Provide referrals to other services and agencies in the community.
  • Stay up-to-date and informed about the disease, caregiving issues and current research.


  • Good verbal communication skills, empathetic listening skills.
  • Knowledge of Alzheimer’s disease and other dementias an asset.
  • Formal or informal caregiving experience is an asset.
  • A desire to learn more about dementia, and the resources and supports available to individuals with dementia and their families and caregivers.
  • Basic computer and phone skills.
  • Fluency in languages in addition to English an asset.
  • Satisfactory criminal records check and references necessary.

Time Commitment Required:

  • Shift Options: Monday to Friday 4pm – 830pm (some flexibility may be available).
  • One-year commitment or 150 phone hours; full attendance at extensive training program.

Training and Support Provided:

  • First Link® Dementia Helpline support training.
  • An orientation to the Alzheimer Society of B.C.
  • In-depth information on dementia-related community resources.
  • Ongoing supervision.
  • Access to Society dementia education programs.
  • Regular volunteer in-service events.

Benefits and Recognition:

  • Gain skills in effective communication and support strategies.
  • Be a member of a small, dedicated team providing high quality service.
  • Be a first contact for people throughout British Columbia for support and information on Alzheimer’s disease and other dementias.
  • Learn about dementias and how to support those who have received a diagnosis.
  • Engage in opportunities for leadership, community service and personal/professional development.
  • Be included in our volunteer recognition program.
  • Meet new people and have fun!


Resource Center Victoria BC 202-306 Burnside Road West


To Apply:

Please fill out the online application form

Questions? Please contact [email protected].

Last Updated: 03/16/2020