First Link® Dementia Helpline Volunteer


“Everyone says home is best, but there is not support out there for families like ours except First Link®. When we call you you call us back, when we have questions you offer sound feedback.  I don’t know what I would do without the First Link® calls.  They really help me.”

- First Link® client

The First Link® Dementia Helpline is run by a dedicated team of volunteers offering information and support on Alzheimer’s disease and other dementias to individuals, families, friends, caregivers and health professionals. First Link® Dementia Helpline volunteers answer callers' concerns and connects them to appropriate Alzheimer Society programs and resources in their community. 

  • Provide information and empathetic support to the general public on Alzheimer’s disease and other dementias
  • Provide information on programs and services offered by the Alzheimer Society of B.C. 
  • Provide referrals to other services and agencies in the community
  • Stay up-to-date and informed about the disease, caregiving issues and current research


  • Good verbal communication skills, empathic listening skills
  • A desire to learn more about dementia, and the resources and supports available to individuals with dementia and their families and caregivers
  • Basic computer and phone skills
  • Knowledge of Alzheimer’s disease and other dementias an asset
  • Formal or informal caregiving experience is an asset


  • One-year commitment or 150 phone hours
  • Full attendance at extensive training program
  • Shift Options: Monday to Friday; 9:00 a.m. – 12:30 p.m. or 12:30 p.m. 4:00 p.m.

Orientation/training & support provided:

  • An orientation to the Alzheimer Society of B.C.
  • First Link® Dementia Helpline support training Levels 1, 2 and 3
  • Basic one-to-one support training
  • In-depth information on dementia-related community resources
  • Ongoing supervision
  • Access to Society dementia education programs
  • Regular volunteer in-service events


  • Gain skills in effective communication and support strategies
  • Be a member of a small, dedicated team providing high quality service
  • Be a first contact for people throughout British Columbia for support and information on Alzheimer’s disease and other dementias
  • Learn about dementias and how to support those who have received a diagnosis
  • Engage in opportunities for leadership, community service and personal/professional development
  • Be included in our volunteer recognition program
  • Meet new people and have fun!
  • References/reference letters may be provided to volunteers who have successfully completed 6 or more months in their position 


Victoria Resource Centre
#202 - 306 Burnside Road West

To apply:
Please fill out our online application form or email [email protected]

Last Updated: 07/09/2019