MedicAlert® Safely Home®

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MedicAlert® Safely Home® helps identify a person living with dementia who has gone missing and assists them to return home safely. Learn about how this service works, how to sign up and pricing information.

MedicAlert® Safely Home® bracelet

What is MedicAlert® Safely Home®?

The back of the MedicAlert® Safely Home® bracelet.

MedicAlert® Safely Home® is a nationwide service designed to help identify a person living with dementia who has gone missing. The service also ensures that the person returns to their family safe and sound.

MedicAlert® Safely Home® was created through a partnership between MedicAlert Foundation Canada and the Alzheimer Society of Canada.

The service consists of a wide range of benefits:

  • A unique ID bracelet coloured in blue (pictured above)
  • A 24/7 Emergency Hotline, staffed with trained specialists, where calls are answered within an average of five seconds; the Emergency Hotline is also listed on the back of the bracelet (pictured below)
  • Family/emergency contact notification immediately after the hotline is called to help reunite families
  • Follow-up with the caregiver for cases when the Emergency Hotline is used to ensure the needs of the person with dementia and the caregiver are taken care of
  • A comprehensive electronic medical profile with unlimited updates
  • A wallet card with health information and emergency contacts
  • Access to an online electronic medical profile anytime, anywhere

How MedicAlert® Safely Home® works

Over time, a person living with dementia may have trouble problem-solving, communicating and recognizing their surroundings. As a result, they are at risk of becoming lost, even in familiar places.

MedicAlert® Safely Home® provides support for families and caregivers, people with dementia who are lost, and members of the community who find them.

How MedicAlert® Safely Home® works if a person living with dementia goes missing

  1. Caregivers and/or family members should immediately call 911 or local police. Inform them that the person living with dementia is missing.
  2. Provide police with the person living with dementia’s unique MedicAlert® subscriber ID number.
  3. Police can call the MedicAlert® 24/7 Emergency Hotline to obtain a recent photo, physical description, possible whereabouts and other vital information about the person.

How MedicAlert® Safely Home® works if a person living with dementia is found

  1. Emergency responders or community members can call the hotline number for the MedicAlert 24/7 Emergency Hotline.
  2. Within seconds, the caller will have access to the person living with dementia’s address as well as emergency contacts like family and friends.

Other tips

  • Ensure that the person living with dementia wears their MedicAlert® bracelet at all times.
  • Keep a current photo of the person on hand. Change it every six months to reflect their current appearance.
  • Keep your MedicAlert® Safely Home® contact and personal information up-to-date by calling MedicAlert®'s toll-free phone number: 1-855-581-3794.

Costs and sign-up process

One year of the MedicAlert® Safely Home® service is $60.

Veterans receiving health benefits through Veterans Affairs Canada (VAC) may be eligible for the VAC assistance program to cover the cost of signing up with MedicAlert® Safely Home®. Please indicate your VAC health ID number on the application form.

How to sign up

There are three ways to sign up for MedicAlert® Safely Home®:

  1. Online: visit www.medicalert.ca/safelyhome
  2. Phone (toll-free): Call 1-855-581-3794 to speak with a MedicAlert® Customer Service Representative. TIP: Before calling, review the information required to complete a registration by reading the Subscriber Application Form.
  3. Mail: Download and print the Subscriber Application Form. Mail the completed form to:

MedicAlert Foundation Canada
Morneau Shepell Centre II
895 Don Mills Road, Suite 600
Toronto, ON
M3C 1W3

How can I encourage someone to wear a MedicAlert® Safely Home® ID bracelet?

Sometimes, a person living with dementia may be reluctant to wear a medical ID. Here are some suggestions to help encourage them to wear an ID:

  • If possible, involve the person living with dementia in the sign-up process. Signing up for MedicAlert® Safely Home® provides peace of mind, similar to insurance; you never know when you may need help. Having the bracelet will empower emergency responders to make informed decisions in emergency situations.
  • Present the bracelet as a gift from a grandchild or another family member who is close to the person with dementia.
  • Ask your family doctor or other healthcare professional to speak to the person with dementia about how the bracelet can help them in an emergency.
  • If another family member or friend wears a MedicAlert® bracelet, have them present the MedicAlert® Safely Home® bracelet to the person with dementia so they can see they’re not alone.
  • Talk with your local Alzheimer Society support staff about other strategies.

More useful links and resources

Finding Your Way®. This website can help you recognize the risks of a person living with dementia getting lost, and includes tips on how to assist a person with dementia to live as safely as possible in their community.

Resources are available in 12 languages: Italian, Spanish, Portuguese, English, French, Cantonese, Mandarin, Punjabi, Tagalog, Arabic, Urdu and Tamil. Not that some resources on this site are specific to Ontario only.

Safety and security. Visit this section for more practical information on keeping a person living with dementia safe.


Locating devices

Most people with dementia wander at some point during the progression of the disease. Changes in the brain can cause confusion even in familiar places. At the same time, people with dementia should have the opportunity to move about as freely and independently as possible. The balance between independence and safety is delicate.

Learn more
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