Communicating with staff


You are now a partner in care with the staff. Your role is to inform, advise, recommend and encourage the best quality care for your family member.

  • Get to know the staff  and maintain regular contact.
  • Find out about daily routines, programs and services.  Obtain a calendar of activities and participate when you can.
  • Attend care conferences, which occur six weeks after admission and then annually.
  • Have realistic expectations.  Differences from the care you gave are inevitable.
  • Help develop the plan of care, which lays out a strategy for the resident’s needs.
  • Day to day notes or a communication book in the room can ensure important information is passed on the staff on all three shifts. 
  • Participate in the Family Council where the day-to-day running of the home is discussed

Last Updated: 11/08/2017