Coronavirus (COVID-19) Updates

We’re here to help

As the COVID-19 pandemic rapidly evolves, we are committed to you. We are here to ensure you receive the care and support you need, while protecting your safety and the safety of our team. We are actively monitoring updates and recommendations issued by the Government of New Brunswick and the Public Health Agency of Canada related to the coronavirus (COVID-19) and will share updates to our operations here as thing evolve.

Supporting you through COVID-19

We remain committed to providing ongoing services while we go through this challenging time together. We are very happy to have re-opened our offices to the public, and have made the following changes based on New Brunswick Public Health requirements and recommendations to ensure our offices are a safe space for everyone:

  • Guests are encouraged to make an appointment in advance by calling 1-800-664-8411 or emailing [email protected]
  • Visitors are encouraged to call upon arrival to complete a pre-screening check over the phone. Once completed, they will be invited inside and staff will greet them at reception desk.
  • Visitors are required to wear a mask when entering the office space and will be asked to sanitize or wash their hands.
  • High traffic public areas are sanitized a minimum of twice daily (door handles, counter tops, elevator buttons, light switches).
  • Staff will be sanitizing common areas and equipment before and after use.
  • Posters are on display throughout the offices as reminders of physical distancing requirements and etiquette.
  • Hand sanitizer, spray sanitizer and paper towels are available throughout the office.

Contact us to learn how we can best serve you, either using regular telephone check-ins, email, free videoconferencing technology or face-to-face meetings following Public Health protocol. We are here for you and will continue to serve you in the very best way possible for you.

Practical advice and information during COVID-19

Whether you are a caregiver or someone with dementia living on your own, use the following information and practical advice to stay healthy and safe through the pandemic. Click here to read helpful tips and resources during COVID-19.


With the continuation of physical distancing being advised wherever possible to help contain the spread of the coronavirus, all of our community programs are placed on hold for the time being. We are currently working on developing online or virtual alternatives to several of our programs.

If you have questions about programs, services or how to help us reach those who are isolated, call us 1-800-664-8411 or email [email protected].

Better care for all during COVID-19

COVID-19 has exposed gaps in dementia care across Canada’s health and long-term care systems. In response, the Alzheimer Society of Canada has brought together the COVID-19 and Dementia Task Force, a team of top researchers, clinicians and dementia specialists from across Canada, to help address these, and create solutions that will immediately improve care and support for people living with dementia. One of the first priorities is the rationing and allocation of lifesaving resources to prevent the discrimination of people with dementia.

We are also working on solutions to better leverage telemedicine, ease caregiver stress, and advocate for improved best practices in long-term care. Our goal is to make dementia care a priority across the country and ensure we have protocols in place to mitigate the effects of future pandemics on people living with this condition.

Check our COVID-19 and Dementia Task Force page for more information.

Last Updated: 07/06/2020