Individual and family support

Our staff is trained to provide support and information to people with Alzheimer's disease and other dementias, family members and partners in care.  We are here to:

  • Offer counselling and support
  • Answer questions about Alzheimer's disease and other dementias
  • Share information and provide referrals to various community resources

Individual and family support and counselling is offered during office hours.  Evening sessions can also be arranged.  Location may vary if needed and phone sessions can also be scheduled.  

After hours support by phone

In the event emergency assistance is required after hours, please contact Thunder Bay Crisis Response Service at (807) 346-8282. 

In addition, the Ontario Dementia Network and the Alzheimer Society of Ontario have been working with Telehealth Ontario to help family caregivers prevent crises when regular services are closed, on evenings and weekends. 

The free service is available 24/7 by dialing 1-866-797-0000.

Families and friends provide most of the care for the 200,000 Ontario seniors with dementia. They play a critical role as part of the caregiving team, yet they have no one to call for reassurance, information, symptom management, and anxiety relief after business hours.

The free telephone service, which gives access to educated nurses for all Ontarians who need health advice, has reviewed and strengthened its service to provide specific support and information to caregivers of people with dementia at night and on weekends, when regular services are closed. During regular business hours, calls will be redirected to the local Alzheimer Society.  

    Enhanced Care


The Alzheimer Society of Thunder Bay and Northwest Region is working with the Reitman Centre, Sinai Health System in Toronto, ON, to deliver the Enhancing Care Program. The Reitman Centre developed innovative, evidence-based, skills-training and emotional support interventions to provide group psychotherapy and education to care partners.   


Dementia Care Partner Network

· Network for care partners  of someone living with dementia

· Provides access to online information, education and interactive events

· Moderated by Clinicians from the Reitman Centre


Tele-Mindfulness Group-Online

· 8 week mindfulness meditation program for care partners, provided via video-conferencing

· Care partners learn and practice meditation skills

· Care partners learn how to more effectively relate to and cope with internal and external stressors

· Participants will need to use their own computer and internet

· Participants will need to purchase “The Mindful Way Workbook”

· Facilitated by Clinician at Reitman Centre, Mount Sinai Hospital

· Formal assessment of the care partner requesting services is required


TEACH Program

Training, Education and Assistance for Caregiving at Home

· 4 week interactive group sessions for care partners

· Free of charge to care partners of individuals living with dementia

· Formal assessment of the care partner requesting services is required

· Care partners are coached in practical  communication and coping skills

· Each session covers a unique theme that is central to caregiving:

1. Self Care

2. Navigating the System

3. The Changing Relationship

4. Future Planning

· Provides the opportunity to share and learn from other care partners


CARERS Program

Coaching, Advocacy, Respite, Education, Relationship, Simulation

· 8 week skills-based small group therapy for care partners

· Free of charge to care partners of individuals living with dementia

· Offered online and in-person

· Formal assessment of the care partner requesting services is required

· Focus on practical skills and emotional supports needed to care for a person living with dementia

· Care partners learn Problem Solving Techniques, a structured approach to address problems

· Care partners receive coaching in communication skills through the use of simulation

· Encourage strategies for keeping a meaningful relationship with the person living with dementia


Mount Sinai

Last Updated: 03/18/2020