BSO Care Navigator (“CN”)

Application deadline: Mon, Aug 9 - 11:59 pm

Full Time – Contract
Salary Range L1 – L8 $55,000 – $65,000

The BSO Care Navigator (CN) at Alzheimer Society Peel (ASP) works in tandem across the Service Access and BSO teams to enhance collaboration and communication, both internally and externally.

The CN, reporting to the Director of Clinical Services, is responsible for supporting access and system navigation to the BSO programs and services at the Alzheimer Society Peel in the MH LHIN. This position will be responsible for supporting access to BSO services and serve as the initial contact point, while providing intake and triage support, with both formal and informal referral sources regarding BSO services. Responsible for identifying needs and gaps, and strengthening the communication and care planning linkages between providers and across sectors along the continuum of care.  The BSO CN will serve as a key role within both the Service Access and BSO teams, in order to achieve the following outcomes:

  • increase system capacity across BSO services and supports through care navigation and support, while ensuring efficient and appropriate use of BSO resources
  • improve outcomes for persons with responsive behaviours, families, health providers and the healthcare system, for those experiencing responsive behaviours associated with complex and challenging mental health, dementia or other neurological conditions, or whose function in the community is adversely affected along with their care partner(s)
  • provide the right care, at the right time, with the right service
  • provides awareness services in the form of education, knowledge sharing and advocacy (outreach services) within the community

The BSO CN will work to improve service delivery as well as navigation through the healthcare system at all levels.

Key Accountabilities

  • Proactively intake and triage incoming First Link referrals (central access) and internal staff requests seeking access to BSO supports and intervention
  • Gather collateral history, current status, conduct or review relevant assessments to identify current and future needs, goals and level of risk while considering suitable services provided by BSO
  • Establish appropriate BSO intervention plans with internal and external resource matching to meet bio/psycho/social needs using a person/family-centered approach
  • In collaboration with internal and external partners, engage in problem-solving and develop strategies to address/overcome barriers in effective coordination/integration of BSO supports and services
  • Monitor and conduct proactive follow-up for clients and care partners consisting of direct caregiver contacts, to ensure ongoing collaboration across BSO services/providers and to identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps
  • Provide support to clients and care partners as they transition through different parts of ASP services and programs, and the care continuum

Qualifications and Skills

  • University (preferred) or College degree or diploma in a related field (Social Work, Gerontology, Nursing, Health Sciences, Social Services)
  • 3-5 years experience in a client service and advocacy role in a non-profit setting
  • Extensive knowledge of Alzheimer’s disease and related dementias
  • Extensive database experience and service tracking knowledge
  • Knowledge of care coordination competencies to support families and individuals
  • Significant understanding and experience within a variety of healthcare settings (Acute Care, Home Care, Long Term Care) with a focus on key transition points
  • Exceptional team approach and communication skills
  • Ability to leverage sound clinical judgment to support appropriate referrals effectively
  • Well organized self-starter who can multi-task and discern priorities as required
  • Skills in GSuite, MS Word, Excel, and PowerPoint.

Qualified applicants must apply by sending a cover letter and resume to [email protected]  by no later than Monday, August 9th, 2021. (Only qualified applicants will be contacted for an interview.)

Alzheimer Society Peel is an equal opportunity employer and welcomes diversity. 

Please contact Olikha Mawji at [email protected] if accommodation is required.