Contact us

On this page, you will find our contact information for general inquiries and other service-related questions, including phone, fax, and email details, as well as our operating hours and office locations.

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General Inquiries

Sudbury and Manitoulin Office

Address:

 

960B Notre Dame Avenue, Sudbury, ON P3A 2T4

Hours:

 

(705) 560-0603

Toll-free:

 

(800) 407-6369

Fax: 

 

(705) 560-6938

Email:

 

[email protected]

Hours:

 

Monday to Friday from 8:30 am - 4:30 pm

North Bay Office

Address:

 

140 King St. West, North Bay, ON P1B 5Z7

Hours:

 

(705) 495-4342

Toll-free:

 

(800) 407-6369

Fax: 

 

 (705) 495-0329

Email:

 

[email protected]

Hours:
 

 

Monday to Friday from 8:30 am - 4:30 pm
 

Feedback and Compliments

We welcome your feedback and compliments. Please review our Public Facing Feedback & Compliments Policy to learn how your input is used.

To share feedback or a compliment, please complete the
Feedback & Compliment Form.

Complaints

If you have a concern or complaint, please review our Public Facing Complaints Policy to understand how concerns are addressed.

To formally submit a complaint, please complete the Complaint Form.

You can expect acknowledgement of your complaint within approximately 2 business days and a response within 10 business days, where possible.

French Language Services Client Survey

To help us improve our French-language services, we invite clients to share their feedback through our bilingual survey. The survey is available both online and as a printed copy at our reception desks.

Our satisfaction surveys are offered in English and French and include a standard set of questions from the Alzheimer Society.

To access the French Language Services Client Survey, please click here.

Please submit the completed survey to: [email protected].