Complaints & Feedback

The Alzheimer Society Sudbury-Manitoulin North Bay & Districts respects the backgrounds, values, beliefs and traditions of the people and communities we serve and seek input from diverse groups. We value open communication with our clients, donors, staff and volunteers. We're always here to help. Contact us today.


General Inquiries:


Sudbury & Manitoulin: [email protected]

North Bay:  [email protected]

Sudbury & Manitoulin: (705) 560-0603

North Bay: (705) 495-4342


For any generic or donation related suggestions/ complaints, please contact:

Shannon Ketchabaw, Executive Director
Email: [email protected]

Phone: (705) 524-2024 x 233

Or, fill out our suggestions/complaints form. Click here to access the form.

The Organization ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

French Language Services Client Survey

To enhance our French language services, clients are encouraged to provide feedback via a bilingual survey available in paper at the reception desk and online. Our satisfaction surveys, in both English and French, include standard questions for Société Alzheimer Society.

To access the French Language Services Client survey please click here

Client Bill of Rights

The Client Bill of Rights reflects the organization’s mission, values and guiding principles and is a key factor in the planning, delivery and evaluation of services provided at the Society. All clients can reasonably expect to be provided a full range of services, including individual support, referral services, support groups, educational workshops and information resources.

Please click here to view our Client Bill of Rights.

Donor Bill of Rights

The Donor Bill of Rights was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits. It has been endorsed by numerous organizations.

Please click here to view our Donor Bill of Rights.

Visit Our Locations

Sudbury and Manitoulin Office
960B Notre Dame Avenue, Sudbury, ON, P3A 2T4

  • Phone: (705) 560-0603
  • Toll-free: 1 (800) 407-6369
  • Fax: (705) 560-6938
  • Email: [email protected]

North Bay Office
140 King Street West, North Bay, ON, P1B 5Z7

  • Phone: (705) 495-4342
  • Toll-free: 1 (800) 407-6369
  • Fax: (705) 495-0329
  • Email: [email protected]

Office hours: Monday to Friday, 8:30 am - 4:30 pm