Feedback
The Alzheimer Society Sudbury-Manitoulin North Bay & Districts respects the backgrounds, values, beliefs and traditions of the people and communities we serve and seek input from diverse groups. We value open communication with our clients, donors, staff and volunteers. We're always here to help. Contact us today.
General Inquiries
Sudbury and Manitoulin Office
960B Notre Dame Avenue, Sudbury, ON, P3A 2T4
- Phone: (705) 560-0603
- Toll-free: 1 (800) 407-6369
- Fax: (705) 560-6938
- Email: [email protected]
North Bay Office
140 King Street West, North Bay, ON, P1B 5Z7
- Phone: (705) 495-4342
- Toll-free: 1 (800) 407-6369
- Fax: (705) 495-0329
- Email: [email protected]om
Office hours: Monday to Friday, 8:30 am - 4:30 pm
Suggestions/Complaints
For any generic or donation-related suggestions/ complaints, please contact:
Shannon Ketchabaw, Executive Director
- Email: [email protected]
- Phone: (705) 524-2024 x 233
Or, you can complete our suggestions and complaints form.
Click here to access the form.
We are committed to ensuring our feedback process is accessible to everyone. Accessible formats and communication supports are available upon request for individuals with disabilities.
Client Bill of Rights
The Client Bill of Rights reflects the organization’s mission, values and guiding principles and is a key factor in the planning, delivery and evaluation of services provided at the Society. All clients can reasonably expect to be provided a full range of services, including individual support, referral services, support groups, educational workshops and information resources.
Client Charter of Rights
People living with dementia have the same rights as anyone else in Canada under the Canadian Charter of Rights and Freedoms, but stigma and discrimination often undermine these rights. To address this, the Alzheimer Society supports the first-ever Canadian Charter of Rights for People with Dementia, developed by the National Advisory Group of People with Lived Experience of Dementia.
The Charter outlines seven explicit rights, empowering individuals with dementia to advocate for themselves while ensuring that the people and organizations supporting them recognize and protect these rights.
Donor Bill of Rights
The Donor Bill of Rights was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits. It has been endorsed by numerous organizations.
French Language Services Client Survey
To help us improve our French-language services, we invite clients to share their feedback through our bilingual survey. The survey is available both online and as a printed copy at our reception desks.
Our satisfaction surveys are offered in English and French and include a standard set of questions from the Alzheimer Society. Please submit the completed survey to [email protected].
To access the French Language Services Client Survey, please click here