Dementia Helpline NB

Call us: We are available weekdays anywhere in New Brunswick from 8:30 a.m. – 4:30 p.m. by calling 1-800-664-8411.

Whether you’re looking for one-time guidance or continuous support as you navigate dementia, our team is here to help. Connect with a live person who can provide information, local resources, crisis assistance and emotional support.

You do not need to have a diagnosis to call. Not sure what to ask or where to start? That's okay, too. Just give us a call and we'll guide you from there.

Our professional staff has the knowledge to guide you

People reach out for many different reasons. Our knowledgeable and caring staff can help you navigate a variety of needs and situations. Common topics include:

Information about memory loss, Alzheimer's disease and dementia.
How to access an assessment and diagnosis.
What to do after you or someone you know receives a diagnosis.
Medical care needs, including medication and treatment options.
Managing grief and caregiver stress.
How to understand and respond to dementia-related behaviors.
Communication techniques.
Addressing safety concerns.
Legal and financial planning.
Finding local programs and services and connection to community-based services
Help navigating the dementia journey
Access to ongoing individualized support
Registration for Alzheimer Society of New Brunswick programs
Culturally diverse materials in multiple languages (print or online)

There are three ways you can connect with the Dementia Helpline:

Call us. We are available weekdays anywhere in New Brunswick from 8:30 am – 4:30 pm by calling 1-800-664-8411.
Email. To reach us by email, send a message to [email protected], and a Dementia Helpline NB team member will respond to you within 24 business hours.
Referral. Health care providers or community partners may provide a direct referral for their clients / patients through our First Link®Direct Referral program. The general public can also self refer by simply calling the Dementia Helpline NB.

What to expect when you call the Helpline

Speak with an Intake Coordinator. When you call the Dementia Helpline NB, you will speak with a trained team member who will listen and help determine what support you may need. Our Intake Coordinators provide a confidential, respectful, and non-judgmental space to talk about your situation. You do not need to prepare anything in advance- we are here to meet you where you are.
Go more in-depth with a First Link Coordinator. Sometimes, circumstances require a more in-depth conversation or ongoing support. We offer free care consultations to provide you with individualized, solution-focused support. You'll speak with a First Link Coordinator who is a caring expert to help you navigate your journey. Each call begins with clarifying your goal or hope for the conversation. From there, we will work in collaboration with you to develop an action plan to address your individual needs.
We are always here. Please don't hesitate to reach out. We are a team of people who care and want to contribute to a greater sense of strength, hope and understanding in navigating Alzheimer's disease and related dementias. Whether you have a simple question or need ongoing support, calling the helpline is a positive first step. You are not alone.