Program Coordinator, Client Services

Who we are
The Alzheimer Society of Alberta and Northwest Territories (AS AB/NT) is a not-for-profit association that exists to heighten awareness about Alzheimer’s disease and related dementia, provide support services, and support research into the cause and a cure for this disease.
Our vision is a world without Alzheimer’s disease and other dementias.
Our values are “CARE: Collaboration, Accountability, Respect, and Excellence.”

Position Description
Reporting to the Client Services Team Manager, the Program Coordinator is generally the first point of contact between AS AB/NT and our clients. This position is responsible for referring clients to services, delivering support and education programs, and building strong community and health care professional relationships.

This position is ideal for a highly motivated and self-directed person with a strong desire to serve in the field of human services, relating to the impact of Alzheimer’s disease and other dementias.

Working virtually and in office, this position will assist with and facilitate planned programs and services across the Northwest Territories and into Alberta including:

• Promoting and delivering the Society’s programs and services utilizing various delivery methods to clients by phone, email, letter, or in-person.
• Facilitating and participating in the delivery of standardized programs for care partners, people with early symptoms of dementia and the public.
• Proactively providing outreach regarding services and benefits available and, where appropriate, assisting clients in accessing them.
• Coordinate, facilitate and oversee support groups for caregivers and people with early symptoms of dementia; may include working with volunteers & other personnel.
• Build a referral network by liaising, developing, and maintaining relationships with health care professionals and other local health service agencies through presentations, and information exchanges with informal and formal contacts
• To maintain accurate, objective, and current client and referral source records and reporting within the Society’s database.
• Network with partner organizations who also work in the field of dementia, mental health, disabilities, including Primary and Secondary care.
• Where necessary to liaise, seek advice and information from other parts of the organization to ensure information provided is accurate and up to date and based on accumulated knowledge.
• To assist in raising public awareness about dementia and the way it affects families and individuals, and to participate in events such as conferences and events.
• Collaborating as part of an information and support team, providing coverage for colleagues at agreed times or in unforeseen circumstances, as appropriate.
• To undertake any other duties or projects commensurate with the nature of the position.

Qualifications:

• Post‐Secondary education in Social Work, Health Services, Human Services, or related field-related experience in a health or social service agency, or education-related function
• Experience in facilitation, adult education or community engagement is an asset
• An understanding of Alzheimer’s disease/dementia and caregiving issues
• Familiar with services and resources needed by seniors and/or persons living with disabilities
• Experience of record-keeping and report writing is an asset
• Strong verbal and written communication skills
• Demonstrated interpersonal skills
• Demonstrated problem‐solving abilities
• Ability to remain professional and respectful in difficult and sensitive situations
• Ability to maintain confidentiality
• Ability to assess and evaluate client needs
• Empathetic and non-judgemental communication
• Commitment to and understanding of equal opportunities
• Proven ability to work independently as well as collaboratively with others as part of a team
• High level of proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), etc.
• Clear vulnerable sector check.

Working conditions:

• Flexible remote work and/or office environment with routine use of a computer.
• Standard 35-hour workweek (Monday to Friday, with flexible working hours)

What we offer:

• Health and Dental Benefits
• Annual Vacation starting at three weeks
• Personal Days
• Wellness Fund
• Holiday season Closure
• Remote work available and a commitment to flexibility.

To apply please send a copy of your cover letter and resume by email to: hr@alzheimer.ab.ca

We thank all candidates for their interest. However, only those selected for an interview will be contacted.

The Alzheimer Society of Alberta and Northwest Territories is an equal opportunity employer and values diversity of all kinds.