At times, you must have a difficult conversation with a staff member. It could be because a fellow resident is creating distress for mother or you believe a staff member is failing to respond appropriately to her.When raising concerns, an established relationship with one or two members of the team caring for wife is essential. To create one, try to keep in touch with the staff and be ready to discuss issues as they arise.
Communication and documentation are key components in resolving conflicts and expressing concerns. The best methods to help meet your needs and your mother’s are to:
1) Wait 24 hours, unless you fear for your family member’s safety, and reflect before further action. If you feel an event merits discussion, ask yourself the following questions and write your answers, which will help you present your concerns. Remember to be frank but respectful.
How do you ensure change from your concerns and a meeting? The first step is to have clear expectations about how decisions will be made. The second step is to consider the following to turn a decision into action:
You can also consult with the Family or Residents' Council located within the long-term care home. They work to improve quality of care in the long-term care home with management.
Councils provide information and support when dealing with an issue. Connect with your home's Family or Residents' Council for more information on sharing concerns.