Making a complaint


Long-term care in Ontario is governed by the regulations of Ontario's Long-Term Care Homes Act (2007). This means that under law your role as a care partner can be direct. You can be involved in:

  • Care conferences
  • Discussions  about the care plan  
  • Reassessments  of  needs
  • The identification of behavioural triggers
  • Planning intervention strategies

There are also requirements for responsive behaviours for the home.  While ideally a positive partnership between the staff and the care partners exists, a provision in the law allows for complaints, both oral and written, and requires management to respond. The Act also provides for Resident and Family Councils, which are both additional sources for bringing concerns and suggestions to management.

Last Updated: 11/08/2017