Client and Donor Rights

All clients of the Alzheimer Society of Niagara Region (ASNR) can reasonably expect to be provided with a full range of services. All donors have the right to be aware of the mission of the ASNR and know what purpose their donation is being used for.

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Please call 905-687-3914 for more information or email us at

Client Bill of Rights

The Society shall ensure that the following rights of its clients are fully respected and promoted:

  1. To be dealt with in a respectful manner and to be free from physical, sexual, mental, emotional, verbal, and financial abuse by the Society.
  2. To be dealt with in a manner that respects the client’s dignity and privacy and that promotes the client’s autonomy and participation in decision-making.
  3. To be dealt with in a manner that recognizes the client’s individuality and that is sensitive to and responds to the client’s needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial, and cultural factors.
  4. To receive services free from discrimination on any ground of discrimination prohibited by the Human Rights Code or the Canadian Charter of Rights and Freedoms.
  5. To receive services in a culturally safe manner, for those clients who are First Nations, Métis, or Inuk.
  6. To have access to clear information about their services.
  7. To participate in the assessment of their needs, development of their care plan, reassessment of their needs and revision of their care plan.
  8. To designate a person to be present with them during assessments.
  9. To designate a person to participate in the development, evaluation, and revision of their care plan.
  10. To receive assistance in coordinating services from the health service provider or Ontario Health Team when receiving more than one home and community care service.
  11. To give or refuse consent to the provision of any service.
  12. To raise concerns or recommend changes in connection with the service provided to them and in connection with policies and decisions that affect their interests, without fear of interference, coercion, discrimination, or reprisal.
  13. To be informed of the laws, rules and policies affecting the operation of the Society, including this Client Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the Society.

*Adapted from the Connecting Care Act, 2019

Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, we declare that all donors have these rights:

  1. To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
  3. To have access to the organization's most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgement and recognition.
  6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

2017, Association of Fundraising Professionals (AFP), all rights reserved. Reprinted with permission from the Association of Fundraising Professionals.

Accessibility Commitment Statement

The Alzheimer Society of Niagara Region is committed to treating each person in a way that will allow them to maintain their independence and dignity. The Society believes in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing identified barriers to accessibility, educating employees and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Please click here to view our AODA compliance report.

If you require assistance to access our services, please contact:

David Angus
Director of Programs and Services 
905-687-3914 ext. 537

Privacy Statement

The Alzheimer Society of Niagara Region and Alzheimer Society Niagara Foundation respects the privacy and dignity of anyone utilizing its services and does not divulge confidential information without consent, except when required by professional or legal obligations.

The Alzheimer Society of Niagara Region and Alzheimer Society Niagara Foundation respects and follows all applicable regulations as per the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). For more information about how we handle your data, click here.

Privacy Officer Information

For more information or to raise a concern about our privacy practices, please contact our Privacy Officer:

David Angus, Privacy Officer
Alzheimer Society of Niagara Region

1-403 Ontario St.
St. Catharines, Ontario L2N 1L5

Ph: 905-687-6856 ext. 537

Please click here to view our Privacy Poster.

Complaints and Feedback

The Alzheimer Society Niagara Region respects the backgrounds, values, beliefs and traditions of the people and communities we serve and seek input from diverse groups. We value open communication with our clients, donors, staff and volunteers. We're always here to help. Contact us today.

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Information in other languages

The Alzheimer Society of Canada presents all its information in English and French. The links below provide information about Alzheimer’s disease and other dementias in other languages.

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Equity, Diversity and Inclusion Commitment (EDI)

The Alzheimer Society of Niagara Region’s mission reflects our commitment to, and advocacy for, a more inclusive society. We actively collaborate with the community and work towards being an organization that is more reflective of the diversity that exists in the Niagara region.

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