Client Support Services - Outreach

Our Client Support Services offer individualized support and education by case counsellors with expertise in dementia, most of whom are regulated health professionals. Case counsellors travel to local communities across the Niagara Region, providing outreach in the form of home visits as well as offer phone support and drop in support.  Their holistic approach enables them to respond to the physical, social, and emotional needs of families, and offer practical solutions to daily challenges associated with dementia.

Client Support Services are comprised of three (3) interrelated outreach programs. These programs have evolved in response to the varying levels of risk and support required for people with dementia who live in the community.

Supporting Independent Living (SIL)

  • 1 ASNR Staff within the team

The SIL program is a joint program with the Niagara Region (Seniors Community Programs and Community Mental Health). This program addresses the immediate needs of vulnerable seniors living in the community. The SIL team works rapidly to minimize imminent risks to seniors in an effort to avert crises. Once risk has been reduced, seniors with dementia are transferred to our intensive support or family support programs, as appropriate, from the SIL program.

Intensive Support

  • 2 Case Counsellors

The Intensive Case Counsellors respond to the most complex situations involving individuals with dementia, who have been referred to the society. This typically includes people who are at moderate risk of harm/adverse outcome if intensive support is not provided to avert crises. These individuals often present with few or no supports, and may also have psychiatric or mental health issues that impact upon their functioning and safety within the community.

Caregiver and Family Support

  • 8 Case Counsellors

The Family Support Program offers strategies to individuals with dementia, and their caregivers, in order to help them manage the everyday challenges associated with dementia as it relates to their unique experience.  Our Counsellors work with people with dementia, caregivers, and local community partners to help create supportive environments that promote health, safety, and meaningful engagement in home and community life. A key aspect of the Counsellor’s role is to strengthen resilience through system navigation to facilitate linkages with services, and to build upon informal and formal networks of support.

Drop-In/Phone Support

Our office is open Monday - Friday 8:30 am - 4:30 pm. (holidays excepted) and a Case Counsellor is always on duty to offer immediate assistance in the form of education, information, and support to anyone in the community affected by dementia.


Definitions of Risk:  Imminent Risk: Very likely harm will occur/re-occur if preventative measures are not put into place to reduce imminent risk, or if strategies are not implemented to mitigate or relieve harm/loss; Moderate Risk: Possible harm will occur/re-occur if potential risks are not identified and managed, and supports are not put into place  or effectively mobilized; Low Risk: Unlikely that harm will occur at present;  Strategies are in place to decrease risk factors/ increase resilience.

Last Updated: 12/06/2018