First Link® Dementia Helpline

The First Link® Dementia Helpline is for anyone affected by dementia, whether professionally or personally. Get the support you need, when you need it. Calling the Helpline has all the benefits of a referral from your health-care provider.

The Alzheimer Society of B.C. will be closed between December 24 starting at 1 p.m. PT through January 1, 2025 to mark the holiday season. The office will reopen on Thursday, January 2, 2025.

We understand the holiday season can be a difficult time for many families. Should you have any questions about dementia or memory loss, our First Link® Dementia Helpline staff is ready to assist:

First Link® Dementia Helpline (English): 1-800-936-6033
Holiday hours:

  • December 24, from 9 a.m. to 5 p.m.
  • December 30 and 31, from 9 a.m. to 5 p.m.
  • Regular hours (Monday to Friday, 9 a.m. to 8 p.m.) will resume on January 2, 2025.

First Link® Dementia Helpline (Cantonese and Mandarin): 1-833-674-5007
Holiday hours:

  • Closed starting on December 23, then regular hours (Monday to Friday, 9 a.m. to 4 p.m.) will resume on January 2, 2025.

First Link® Dementia Helpline (Punjabi, Hindi and Urdu): 1-833-674-5003
Holiday hours:

  • Closed starting at 1 p.m. on December 24, then regular hours (Monday to Friday, 9 a.m. to 4 p.m.) will resume on January 2, 2025.

First Link® Yukon Dementia Helpline (English): 1-888-852-2579
Holiday hours:

  • Closed starting at 5 p.m. (Yukon time) on December 24, then regular hours (Monday to Friday, 10 a.m. to 8 p.m. Yukon time) will resume on January 2, 2025.

 

Our standard hours will resume on January 2, 2026.

If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link® Dementia Helpline for information and support (toll-free in B.C. only):

  • English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.)
  • Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.)
  • Punjabi, Hindi and Urdu: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.)

For callers outside of B.C., please call 604-681-8651. Note: Standard rates may apply for calls.

About the First Link® Dementia Helpline

The First Link® Dementia Helpline is for anyone affected by dementia, whether professionally or personally. Helpline staff give people the support they need, when they need it.

Through our First Link® Dementia Helpline, some of the topics you can learn about include:

  • General information about dementia.
  • Getting the diagnosis.
  • Progression of the disease, including its effect on communication and behaviour.
  • Personal planning.
  • Maintaining independence.
  • Providing care and support.
  • Resources available in your community, including support groups and upcoming education workshops.
  • Information about making your organization or community dementia friendly.

Every call to the helpline is confidential. Review our privacy statement.

Download our First Link® brochures for people affected by dementia or health-care providers.

First Link® Yukon Dementia Helpline

The First Link Yukon Dementia Helpline (toll-free) is now available to people living in the Yukon who have questions about dementia and memory loss:

  • English: 1-888-852-2579 (Monday to Friday, 10 a.m. to 8 p.m.)

Learn more about the dementia support services in the Yukon.