First Link® Dementia Helpline

Young woman on headset offering support to a helpline caller.

 

If you have questions about Alzheimer’s disease or other dementias, call our First Link® Dementia Helpline for information and support anytime Monday to Friday, 9 a.m. and 4 p.m. (toll-free).

  • English: 1-800-936-6033
  • Cantonese and Mandarin: 1-833-674-5007
  • Punjabi: 1-833-674-5003

The First Link® Dementia Helpline is for anyone affected by dementia, whether professionally or personally. Helpline staff and volunteers give people the support they need, when they need it.

 

In addition to general information about dementia, some of the topics you can learn about include:

  • Getting the diagnosis.
  • Progression of the disease, including its effect on communication and behaviour.
  • Personal planning.
  • Maintaining independence.
  • Providing care and support.
  • Resources available in your community, including support groups and upcoming education workshops.
  • Information about making your organization or community dementia friendly.

Every call to the First Link® Dementia Helpline is confidential. Review our complete privacy policy.

Volunteer for the helpline

As more British Columbian families are affected by dementia, the need for volunteers to provide support through the First Link® Dementia Helpline continues to grow. Helpline volunteers operate out of the Greater Victoria Resource Centre and provide consistent service across the province.

Volunteering for the helpline provides opportunities for anyone interested in using effective communication skills and support strategies, connecting with people seeking information about Alzheimer’s disease or other dementias, or supporting people who have received a diagnosis.

A background in first response, social work, counselling, gerontology or health care is an asset but not mandatory, as an extensive training program is provided. Each volunteer contributes 3.5 hours weekly to support calls, with a minimum commitment of one year or 150 hours.

Learn more about becoming a volunteer.


Last Updated: 03/15/2019